On-Line Sales & Shipping Policy
Our number one goal is to guarantee your complete satisfaction. If for any reason am online purchase needs to be returned. We promise to make an exchange, issue a refund or credit on any purchase within 10 days. We promise to be fair and reasonable with each customer on any complaint or adjustment, always considerate of the customer's point of view.
GENERAL ORDERING INFORMATION:
All orders completed on-line thru the normal ordering process will send you a confirmation e-mail. This IS THE BEST WAY TO ORDER. In over 14 years of maintaining an online E-commerce presence we have never experienced a case of identity theft or misuse of lost credit card or online purchase.
DO NOT E-MAIL YOUR ORDER AND CREDIT CARD INFORMATION as this is not a secure method.
If you do not wish to order from my online store using most major credit cards or PayPal make your selections from the On-Line Catalogue to fill your shopping cart, then stay online and call us and we will take you order over the phone: (404) 840-0741.
Our Generations, Inc.
d/b/a: Fire Goddess Designer Glass, Beads & Jewelry
3595 Canton Road
Marietta, Georgia 30066
TO CALL IN YOUR ORDER: (404) 840-0741
We will confirm your order by e-mail or we will call you to let you know your order has been received.
We only collect Sales Tax on purchases shipped to an address within our state of GA. Sales Tax rates are subject to change as congress and the mindless in Washington, DC are always trying to tax you and me a little more to slowly take complete control of your life and mine.
TERMS FOR ALL ORDERS:
Sorry we no longer generally accept personal or business checks for purchase! The reckless acts of a few spoil it for all of us!!!
Full payment must be received prior to shipment of your order. Customers wishing to expedite delivery of orders once complete can maintain a MasterCard, American Express, Visa (and others) credit card account on file and we will charge the account any balance due at the time the order is shipped. For Credit Card payments we can only ship to the address of the card holder which must be the same as the billing address.
Any merchant charges for research fees or statement duplication fees assessed against Fire Goddess on your purchase that ultimately is ruled a legitimate and authorized use of the card account will be charged to the customer initiating the claim or research request. These fees can exceed $75.00 per charge investigation so conduct your charge investigations carefully and avoid these abusive charges!
Full payment must be received prior to shipment of your order. Customers wishing to expedite delivery of orders once complete can maintain a MasterCard, American Express, Visa (and others) credit card account on file and we will charge the account any balance due at the time the order is shipped.
Due to the inconsiderate nature of a few, Fire Goddess NO LONGER ACCEPTS CHECKS of any kind!
FOR ORDERS PURCHASED WITH CREDIT CARD WE CAN ONLY SHIP TO THE ADDRESS OF THE CARD HOLDER WHICH MUST BE THE SAME ADDRESS AS THE BILLING ADDRESS.
On almost all domestic glass bead orders, components and jewelry orders our shipping & handling charge is a flat fee of $7.50. Rate will vary depending on your location, zip code and if the delivery address is a business address or residential. We are always looking out for special shipping options but they normally are only available for a short period of time so this option when available.
On larger orders (measured by weight, greater than 2 lbs) and overseas orders, shipping and handling will be greater based on UPS shipping scale and import/export fees. Please call or e-mail the Fire Goddess prior to placing your overseas order so we can tell your exact shipping and handling charges.
Orders from outside the continental U.S. will shipped by a method allowed by the receiving country at the best price we can arrange as one of your shipping options. Customers have the option to choose different delivery methods each priced directly by the provider of the delivery service. Not all services offered provide insurance protection. If you choose a low rate shipment to your Country it mostly likely DOES NOT provided for insurance protection and you are solely, expressly, and completely responsible for all uninsured shipments that are lost or damanged in shipment! If your order is large enough to earn our FREE rate shipping-This shipping option also does not include a quick delivery service and DOES NOT INCLUDE INSURANCE so, as previously mentioned, you-as the customer-are completely responsible for lost, stolen, damanged or delayed orders shipped under the FREE shipping option!
For US and some deliveries to Canada you can expect your product to be shipped within 5-7 days for Rhodium, Pewter and link orders under normal demand periods. When ordering lampworked beads, beads sets and focals orders can take as long as 3 weeks to ship. We will work to ship anywhere in the world but please remember that international shipping fees are substantially higher than fees for the U.S and Canada. The delivery address must match the address on your Credit Card Statement. All deliveries will require a signature.
Our Return/Exchange Policy
When you receive an order, take a look at it. If you are not pleased you may return your purchase within 7 days with receipt or proof of purchase and your money will be returned (less shipping and handling) without question assuming the items are in serviceable condition.All return require a Return Authorization number. Call to receive this accounting number prior to shipping: (404) 840-0741.
All show sales are final and we do not honor a return policy on items physically displayed and purchased at any physical appearance made by Fire Goddess. If a return credit arrangement is negotiated the purchased amount is subject to adjustment by a 25% restocking and return fee.
(Products must be returned undamaged and in the same condition as when sold. Shipping costs and condition as a result of shipping and handling is your responsibility. If a return order is damaged or lost in transit, it is the customer's responsibility for claims research, filing and collections.
SHIP RETURNS TO:Fire Goddess Designer Embellishments
ATTN: Returns DEPT R/A # (assigned)
3595 Canton Rd
MArietta, Ga 30066
Bulk Discount Pricing
For Stores, Designers & those of you needing large Quantities
BULK PRICING ON PEWTER & Rhodium ITEMS
THE JEWELRY PEWTER AND RHODIUM ITEMS ARE THE ONLY ITEMS AVAILABLE FOR ADDITIONAL BULK DISCOUNTS.
PRICING ON AMERICAN MADE SCULPTED GLASS BEADS HAND-MADE SCULPTED GLASS BEADS:
SHOP & COMPARE: FIRE GODDESS DELIVERS THE BEST FOR LESS! Susan is a professional jewelry designer and professional metalsmith. Don't allow yourself to be confused by the pricing seen with others who made jewelry as a hobby or in their spare time on weekends. Susan is the standard that all others that want to be artists hope to reach. Take the time to compare the look, the colors, and the purpose of the embellishment. Most agree that they wish only to wear designs and embellishments made by the Fire Goddess. There is nothing wrong with kids jewelry and trinkets but most of you are professional women who have a quality standard and fashion standard. Susan Barnes and Fire Goddess will meet and we hope to exceed those standards.
NO MINIMUM PURCHASE REQUIRED FOR BEST PRICE!
NO DECEPTIVE PRICING & MARK-UP GAMES!
YOU GET MORE BEADS PER SET THEN ALL THE OTHERS PROVIDE AT A BETTER COST PER BEAD EVEN AFTER THE OTHERS APPLY THEIR DISCOUNTS!!!
SUPERIOR QUALITY, CONSISTENCY & WEARABILITY!!
(WHAT GOOD ARE DESIGNER BEADS IF THEY DON'T COMPLIMENT YOUR DESIGNER CLOTHES OR YOUR CUSTOMER'S WARDROBE???)
Fire Goddess lampworked and glass sculpted beads are not available for bulk pricing or any other kind of discount. You are selecting quality, orIginality and uniqueness when you select Fire Goddess glass sculpted work and that quality comes at a required investment price. No haggling with the Goddess is allowed. If you want to discuss price, quality or uniqueness- - have your discussion with the Ogre. The Ogre is the final line of education on American quality and your wakeup call about the low grade, defective and contaminated products "knocked-off" from China, India and other Asian countries and some South American countries. The goal of many of our Global trading partners is not FREE TRADE but more a policy of "We sell everything to America but we do not allow your products to be sold in our country. We all must take a stand to balance trade around the world. That fairness stand begins with you remaining focused on investing in American products FIRST and products from around the work last! If you want to create American jobs and help stabIlized the American way of life: INVEST IN AMERICA-BUY AMERICAN PRODUCTS!Our Generations, Inc.
d/b/a: Fire Goddess Designer Beads & Jewelry 3595 Canton Road - Suite 116-246
Marietta, GA 30066