Shipping Cost

On almost all domestic glass bead orders, components and jewelry orders our shipping & handling charge is a flat fee of $9.00.  Overseas order shipping costs will have a wide variation.  For planning purposes you can estimate overseas to be between $22.00 US to $60.00 US.

On larger orders (measured by weight, greater than 2 lbs) and overseas orders, shipping and handling will be greater based on UPS shipping scale and import/export fees. Please call or e-mail the Fire Goddess prior to placing your overseas order so we can tell you your exact shipping and handling charges.

Orders from outside the continental U.S. should be proceeded by an e-mail or phone call to us in order to receive the appropriate shipping and handling fees.

Shipping Time

You can expect you product to be shipped the within 5 to 10  days for Rhodium, Pewter and link orders under normal demand periods. When ordering lampworked beads, beads sets and focals orders can take as long as 5 weeks to ship. We will work to ship anywhere in the world but please remember that international shipping fees are substantially highers than fees for the U.S and Canada and please remember that there are Countries around the world that do not allow the import of high quality itmes made in the U.S.A.  IF you country is fair in its trade then we can ship an our hand-made high quality items to you. The delivery address must match the address on your Credit Card Statement. All deliveries will require a signature.

Our Return/Exchange Policy

When you receive an order, take a look at it. If you are not pleased you may return your purchase within 10 days with receipt or proof of purchase and your money will be returned without question assuming the items are in serviceable condition. No refunds on custom made jewelry, custom made beads or special order products.All returns of silver findings, links, and jumprings and all the jewelry-grade pewter beads, gold findings, gold-filled findings, brass or copper must be unused and untarnished and in as shipping condition and in same packaging and are subject to a 10% re-stocking fee.

Return Requests from Show Sales or Fire Goddess Appearance Sales:

All show sales are final and we do not honor a return policy on items physically displayed and purchased at any physical appearance made by Fire Goddess.  If you are at the show you see the item like it and then purchase the item, unless their is a defect in quality or workmanship ALL SHOW SALES ARE FINAL!

If a return credit arrangement from a show sale is negotiated and agreed to the purchased amount is subject to adjustment by a 25% restocking and return fee.

(Products must be returned undamaged and in the same condition as when sold. Shipping costs and condition as a result of shipping and handling is your responsibility. If a return order is damanged or lost in transit, it is the customer's responsibility for claims research, filing and collections.)

SHIP RETURNS TO:
Fire Goddess Designer Embellishments
ATTN: Returns DEPT R/A # (assigned by phone)
3595 Canton Rd
Suite A9 246
MArietta, Ga 30066